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Documentation With Wikis


Documentation or technical communication is the process of examining and building information regarding a technical task, process or a product which is mostly targeted to the end-user. It also guarantees an effectual, continuous and dependable set of instructions.
Wikis have surfaced as one of the feasible and economical alternatives although they may not essentially cater to all the requirements. They are the possibly the simplest form of collaborative information management structure.
Why should we employ Wikis
The biggest question: What can Wikis do for you and what are its benefits?
The principal and most apparent answer to the question is - its web-based so it can be utilized anywhere provided an active internet connection is available. Whilst every wiki may not be free to avail, majority of them do not ask to pay for it. Also, the information available is reliable as it is a result of the collaborative efforts of numerous individuals.
Since wikis are online, updating is quite easy; therefore the need to print them every time does not arise.
Flexibility is yet another aspect of the wikis. Employees can include a new page or a "how to" at any given time.
Being a website, most individuals prefer accessing the information on Wiki with just a click.
Selecting a Wiki
Numerous wikis are available on the web which are both free and some which require a payment. They vary from free open sources such as MediaWiki (think Wikipedia) to enterprise related solutions like Confluence. Following should be considered while deciding on a wiki.
• Spend some time discussing how the wiki will be used, also by whom.
• Will it be used by advanced or basic computer users?
• Will the wiki be open to outside public or just for internal use?
• What is the budget allocated?
• Is anybody on staff able to handle such applications or will recruitment be the other option?
Once the answers to these questions are compiled, comparing the wikis is the next step. This is followed by selecting the most appropriate wiki.
A few challenges do crop up while employing the wikis for documentation, nevertheless immense benefits follow-up; both psychological and technological. Once executed correctly, wikis aid in getting teams together, help the new recruits in picking up speed effectively, foster the personnel in developing the organization's community.
It will not be long before wikis will be the first thing the employees turn to for an answer.
Melvin Fernandes is an Information Developer at Duchakki. He is responsible for technical documentation and content curation. His expertise lie in writing technical documentation (paper and on-line), help text and content development.
For samples on technical documentation please visit: http://www.duchakki.com
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